Getting ready for your dog’s first collection

The first collection goes more smoothly when the small practical details have already been agreed. Tanya should know where to meet your dog, which equipment they use and who to contact if the day’s arrangements change.

You do not need to put all of that in your initial website enquiry. Start with your suburb, preferred days and a little about your dog. The introduction and private onboarding conversation cover the details before the first confirmed walk.

Know the collection window

Footpath & Co.’s group collection windows are 10–10:30 am or 12:30–1 pm on weekdays, excluding public holidays. Private collection is 3–3:30 pm. Early walks are by arrangement.

These are service windows, rather than a guarantee that every address has access to every group. Tanya checks your location and availability, then confirms the window for your booking.

For a group outing, allow up to two hours away from home. That includes collection, the 60-minute walk and return. If you need your dog home before a particular time, mention it before agreeing to the booking.

Talk through the collar or harness

Have your dog’s secure, well-fitting collar or harness ready. Group walks are on lead. Explain any equipment or handling requirements at the introduction, including anything Tanya needs to know about putting the equipment on or taking it off.

A quick description of the ordinary routine is useful here. For example, you might need to explain where the lead is kept or whether the dog waits in a particular room before a handover. Agree the actual approach with Tanya rather than leaving her to work it out on arrival.

Agree access privately

If collection will happen while you are out, agree access arrangements during onboarding. Do not put keys, alarm codes or detailed home-access instructions in the public enquiry form.

Tanya also needs the owner and emergency contact information, relevant vet details and any health or behaviour information that affects care. Discuss these directly through the private onboarding process. Let her know when relevant details change, so the first set of instructions does not become outdated.

Make changes before the day where possible

A change to your plans can affect collection as well as the walk itself. If your dog will be somewhere else, or someone different will be handling the handover, contact Tanya to agree the arrangement.

The website lists the current change and cancellation terms in the booking questions. Read them before your first paid booking so you know what notice is needed.

Know what happens after the walk

Your dog is returned home and you receive a photo with a short update about the outing. Any concerns are discussed with you directly. Treats are only given with your permission, so explain your preferences beforehand.

If you have not met Tanya yet, read what happens at the introduction. It gives you time to talk through collection and ask the practical questions before your dog’s first outing.